Questions? Contact service@pinchrosemary.com
Shipping Details
You will find your package will be shipped the same or next business day after payment is received and cleared. Free shipping includes FedEx Ground or USPS and applies to physical addresses in the continental US only. Contact us for shipping APO, FPO, PO Box delivery surcharge. Delivery confirmation is included. Please note we cannot control delivery times once a package is in the possession of the carrier. Items sold for over $249.99 will require a signature for delivery.
International Shipping
We occasionally make exceptions and ship our items outside the states. Contact us at service@pinchrosemary.com for details and a shipping quote.
Unfortunately, shipping outside the states is expensive and USPS Priority or Express Mail is the only method we use. As a registered taxpaying business in the US and we cannot alter the customs forms to show a lesser value than you paid; nor can the item be declared as a gift or commercial sample. If you are not aware of your country's import tariff/value added tax (VAT) information, you may want to review it before you agree to accept my terms. These duties are charged to you upon delivery. Transit times are not in our control.
Payment Details
Without prior communication, payment is expected at time of purchase.
When paying through PayPal or other approved payment services, the item must ship to the shipping address registered on your account.
7% NJ Sales Tax applies to sales shipped to NJ excluding clothing and shoes.
Return Policy
All sales are final.
We realize that from time to time allowances need to be made for a return. Please note the following: The shipping expenses incurred by us to ship the item, even if it was free shipping to you, and all related return shipping expenses are not refundable. If a return is accepted, we require that the mutual agreement initiated by us to cancel the transaction be completed by the buyer.
SPECIAL NOTE TO OUR CUSTOMERS
Be assured, we do not sell replicas, and our items are guaranteed authentic as designed and manufactured by the brand manufacturer specified.
If you have purchased a designer handbag or other designer item, it will arrive with a specific color & sequentially numbered security tag identifying the product as being purchased from Pinchrosemary on the Internet. This is to prevent our products being switched with one from a different source or seller that may not be reputable. This tag is easy to remove with scissors, but not without. Do not remove it if you have concerns. Removal or tampering with this numbered tag voids the authenticity guarantee and any possibility of return. No exceptions.
Items are stored in a non-smoking climate controlled environment.
Disclosure
We make every effort to respect the designer brands in my listings and we do not include them in advertisements. However, tags are not removed or defaced unless noted in the description. Our products are the genuine article as represented and obtained through legal channels.
Item Descriptions and Condition Rating System
If an item is listed as New, it may not be a current model and it may have been handled or mishandled on a retail shelf. If included, boxes or packaging may have the remnants of store labels or the box may be damaged. Condition ratings as noted below are subjective. What is good to one person is fair to another and vice versa. Our items are described to the best of our ability. We try to accurately describe features of our bags and dimensions are approximate. It is impossible to describe every imperfection, particularly on our pre-owned items. It is also impossible for us to describe and photograph every scuff, spot, blip or impression inherent to the natural characteristics of genuine leather or the materials/textiles from which the bag is composed. We don?t know the age or how often a previous owner carried an item nor do we know if a soiled item will come clean. We offer no guarantees for the removal of spots, smudges or marks. Items are sold "As Is."
Actual photos are used for pre-owned items. We would not want someone to be disappointed with a purchase so please review the item description and review the photos carefully. Ask questions BEFORE ORDERING.
Color shades and tones represented in the photos vary to every eye and on every PC and laptop monitor. They should be used as a starting reference only. Items may also appear larger or smaller in the photos then they actually are. Please refer to the dimensions.
CONDITION RATING CODE: Condition ratings are subjective. In some cases, the item will be assigned a letter code. General description follows but we welcome questions.
Brand New Condition: New in excellent condition. Note: New does not mean a current model. The item may be discontinued or currently unavailable in stores. Item may or may not have the original packaging. Handled by us for photographing purposes only.
A, B+ ~ New Store Stock Display: New but may have been handled in a retail store before being pulled to do seasonal rotation or shelf soiling/damage. (noted in the listing)
B, B- ~ Store Stock with defects or Previously owned - Sold as is. May be in very good, good or fair condition. Imperfections or defects will be described to the best of our ability. We use only actual photos for our preowned items. Please review them thoroughly, ask questions and bid accordingly. We offer no guarantees that an item can be cleaned or repaired. These items are sold "as is."
C, Our sale and bargain items
All Sales are Final.
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